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Starting your career as an IT Support Technician for Fresh Graduates with help of Leo Le Education

Updated: Aug 28, 2023

In today's job market, with too many IT graduates and too few IT jobs available, it’s getting too difficult for fresh graduates to start their Career Coaching in Australia. At Leo Le Education, we understand the challenges and offer a unique solution for It graduates to find their dream job. But first, we need to understand the ins and outs of this dynamic profession to get ready yourself to land your IT job in Australia. Let's explore the responsibilities, must-have skills, job opportunities, and industries seeking IT support technicians.




What Does an IT Support Technician Really Do?


As an information technology/support technician, you take charge of troubleshooting various software and hardware issues faced by customers. From setting up, installing technology and software, to troubleshooting. Updating, servicing, and maintaining IT equipment. Your role encompasses a range of responsibilities that form the backbone of efficient IT support services:


Review and Resolve Helpdesk Requests: Your keen eye for detail allows you to swiftly review and resolve IT helpdesk requests, ensuring that users' technical queries are addressed promptly.


Maintain IT Inventory: By meticulously documenting and maintaining IT inventory, you contribute to streamlined operations and accurate asset management.


Assist Users and Resolve Technical Problems: Your expertise extends to assisting computer users by answering questions, providing effective solutions to technical problems, and ensuring the seamless functioning of networks, software, and computer equipment.


Hardware Setup and Network Connectivity: As an IT support technician, you'll be responsible for setting up all hardware and ensuring their proper connection to the network, promoting optimal performance.


General Responsibilities


Your general responsibilities encompass a diverse range of IT-related tasks, including:


  • Determining software and hardware requirements to provide innovative solutions.

  • Responding to inquiries about software and hardware problems and offering tailored solutions.

  • Adapting existing programs to meet specific user requirements, customizing solutions for maximum effectiveness.

  • Installing and downloading appropriate software to enhance functionality and user experience.

  • Ensuring efficient use of applications and equipment, optimizing resources for peak performance.

  • Implementing computer networks, creating secure and efficient network infrastructures.

  • Designing and maintaining websites, contributing to a compelling online presence.

  • Repairing and replacing peripheral equipment, such as terminals, printers, and modems, to maintain smooth operations.


ICT Support Technician Must-Have Skills


As an IT support technician, possessing these essential skills is crucial to excel in your role:


  • Troubleshooting, installing, and updating different hardware and software applications.

  • Proficiency in laptop computer systems and popular software applications such as Microsoft Office (Outlook, Word, Excel, PowerPoint), SharePoint, etc.

  • Familiarity with printers and their functionality.

  • Knowledge of various operating systems, including Windows, macOS, iOS, Linux, Android, and Windows Server.

  • Understanding of network essentials, such as Wifi, VPN, LAN, and other network technologies.

  • Strong capabilities in help-desk support, ensuring effective communication and issue resolution with users.

  • Familiarity with SQL, facilitating efficient database management.


Job Opportunities with an Information Technology Degree


Pursuing an Information Technology degree opens doors to exciting career paths, including:


Help-desk Support Technician: Be at the forefront of technical assistance, providing users with timely resolutions to their IT-related challenges.

Customer Support Officer: Leverage your technical expertise to address customer inquiries and concerns effectively.

ICT Service Desk Technician: Play a crucial role in managing and maintaining IT service operations for seamless functionality.


Industries Most Likely to Hire IT Support Technicians


The demand for IT support technicians spans across various industries, including:


Software Companies: Tech-focused organizations require IT support to maintain their software products and assist users with technical issues.

IT Companies/Consulting Firms: Companies providing IT services to other businesses often need skilled technicians to handle customer queries and maintain systems.

Aged Care Centres: Healthcare facilities require IT support to manage their IT infrastructure and provide assistance to staff and residents.

Banking and Insurance Companies: Financial institutions rely heavily on technology, necessitating IT support to ensure smooth operations.

Colleges and Educational Institutions: Educational establishments require IT support to manage their networks, software, and hardware.

Engineering Companies: Engineering firms utilize IT support to maintain their systems and provide technical assistance to employees.


Find IT Support Technician Jobs in Australia with Leo Le Education's Job Coaching Program


If you're eager to find IT Support Technician jobs in Australia and want to enhance your job search, consider joining our Job Coaching Program at Leo Le Education. By providing tailored guidance and job training, we have helped over 200 international students secure their dream jobs, including many IT Support Technicians. Don't miss this opportunity to kickstart your career; call us at 0473 943 757 or register here


Join our program today and pave the way to a fulfilling career as an IT Support Technician in Australia.


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